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General Topics


Thank You for Filling Out the LIVEcommunity Experience Survey!

If you've visited LIVEcommunity anytime recently, you've probably seen a pop-up asking for your feedback. We've deployed this survey since April 2020 for new and returning visitors alike as a way to gather feedback from our users. 


In the past six


jforsythe by Community Team Member
  • 1 replies

any solution to keep tracking user IP mapping?

One of my customer is requesting me to track user IP address when he move from his desk to meeting room, and vice versa.

He carries his laptop, he use same ID account on AD, but his IP address will be changed when he moves around.


I know he needs to g


emr_1 by L5 Sessionator
  • 3 replies

Resolved! What can I do with a Global proect subscription?

(posted this in the global protect forum, but this seems to get more traffic, and maybe more suggestions, so I moved it here)


So I'm about due to retire my old 3050's and upgrade to 3250's - and this time I've convinced management to buy me the globa


darren_g by L4 Transporter
  • 6 replies

traffic segmenation affect app-id



So I am working through a ssl decrypt issue with PA support. I am being told that because the stream is being segmented - so not coming as 1500mtu packets. the PA can't work out what the stream is.


The implication is that app-id doesn't work prope


Hardware Problems in PA 3220

I had similar problems in 4 firewall pa 3220 in which I could not even enter maintenance mode to take it to the factory reset mode and I had to send them via RMA to the 4 firewalls  for their change. Someone had a similar problem ,  to me a lot of at


URL 9.0 URL Category Cache Build Time?

How long does it take for the URL categories to build in the 9.0 release?   We have an issue with google-base app, where almost all google searches come back as the 'not-resolved' category for the first 5 minutes when we change datacenters.   8.1 you


Sec101 by L4 Transporter
  • 2 replies

Resolved! Shadow Rule Notice - Really Not a Shadow

I have a firewall (lab unit) with version 9.1 and I configured two Security Policy Rules.

The top rule (1) is Trust to Untrust, a source user is a group, all default options, and an Action of Deny.

The second rule (2) is Trust to Untrust, a source user


Migrate pa vm to pa 820 facing issues

Hi to all,

one of our customer migrated their complete infrastructure from PA VM to PA 820 physical device.

post migration they are facing issues like, they have generated report and seeing PA 820 and PA VM as well.


but here thing is, customer doesn't


RameshD by L0 Member
  • 3 replies

setting counter thresholds with snmp monitoring

Any one have a good handling on where to set dos counter thresholds for alerting via SNMP?


Also trying to figure out what are the best ~50 sensors to monitor for the firewall via SNMP.


pan tcp drop packet, pan flow dos pf strict ip, and pan flow dos


Resolved! Destination NAT issue or routing change

Hi All,


I have had a destination nat running for months without issue.


NAT: Source VPN Interface to Inside Interface: Destination Address: Destination Translation:


Rule: Source VPN to Inside : Source IP to


It h


a.jones by L3 Networker
  • 2 replies

Iphone MAC won't connect Global Protect

Hello All,

We have Global Protect License for mobile we upgraded recently to 5.0.8 and i see my iphones will not connect.

did any one face this issue ? Works fine with windows and desktops only with iphone i face the similar issue.

Any help will be much


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