02-17-2026 09:43 AM
My company has a Satellite location with a different ISP. We are thinking about adding a Palo Alto PAN-PA-220 setup at the Satellite Location. Will this device be covered under our current Paloalto support coverage?
02-17-2026 04:19 PM
Hello @I.Hornsby
the eligibility for support is bound to the serial number of the PA-220. If you own the Firewall, you should be able to confirm support coverage in Customer Support Portal: CSP under: Products > Assets. Under license you will see whether you have premium or partner support.
Kind Regards
Pavel
02-17-2026 04:19 PM
Hello @I.Hornsby
the eligibility for support is bound to the serial number of the PA-220. If you own the Firewall, you should be able to confirm support coverage in Customer Support Portal: CSP under: Products > Assets. Under license you will see whether you have premium or partner support.
Kind Regards
Pavel
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