- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
08-06-2018 01:18 AM
Dear All
I have a problem, why suddenly our paloalto PA-820 automatic reboot?
This is informations :
Software Version | 8.1.2 |
Paloalto suddenly restart own self.
Logging :
1. flow_mgmt: Exited 4 times, must be manually recovered.
2. tasks: Exited 1 times, must be manually recovered.
3. supervisor: Exited 1 times, must be manually recovered.
4. data_plane: restarts exhausted, rebooting system
Please help me...
many thanks anyway
08-06-2018 01:40 AM
2018/08/06 14:33:24 info general general 0 Commit job succeeded. Completion time=2018/08/06 14:33:24. JobId=151. User:dwiyan.wijatmiko 2018/08/06 14:34:07 critical general general 0 flow_mgmt: Exited 4 times, must be manually recovered. 2018/08/06 14:34:09 critical general general 0 tasks: Exited 1 times, must be manually recovered. 2018/08/06 14:34:10 critical general general 0 supervisor: Exited 1 times, must be manually recovered. 2018/08/06 14:34:11 critical general general 0 The dataplane is restarting. 2018/08/06 14:34:11 info general general 0 Commit job enqueued. Enqueue time=2018/08/06 14:34:11. JobId=152. User: dwiyan.wijatmiko. Type: Par
08-06-2018 06:37 AM
Hello,
It could be a bug? Either way I would suggest opening a suppor case.
Regards,
08-06-2018 07:20 AM
flow_mgmt is what helps sessions get assigned to processing on the dataplane. if it halts and restarts, there is spomething preventing it from functioning properly. You could try a full reboot as a different process may be causing the issue, but if the problem persists i'd reach out to TAC
08-08-2018 01:53 AM
Hai, Yes this is bug from panos 7.1. thanks your feedback.
08-08-2018 01:56 AM
after automatic restarted by self, now I have get issue again. I wil wait for 2 weaks.if the incident recurs again, I will create ticket to support.
Many thanks for your respons.
08-08-2018 04:23 AM
I would recommend: DO NOT wait until it happens again. Download the techsupportfile, open a case and upload the file so that it can be analyzed. Maybe there isn't an obvious reason - bad luck. But if there is something you gain 2 weeks, because if this is a bug you will have to wait anyway a few weeks/months until the fix is implemented.
08-08-2018 06:35 AM
Additionally to what @Remo mentioned you should always take a techsupport file and download it when you experiance an issue like this, even if you don't expect it to happen again. That way if it does and you feel the need to open a support case TAC has more information to work with.
Sometimes it's really obvious what's causing the issue; but you can also run into situations where doing things in a certain order causes issues, and you'll want all the logs you can get to speed up diagnosis on an issue like that.
08-01-2019 02:56 AM - edited 08-01-2019 02:57 AM
Hello @wajatmaka ,
did you resolve this issue? What it was? I have such a situation now. Thanks in advance.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!