Paloalto Support Potral issue

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Palo Alto Networks Approved
Palo Alto Networks Approved
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Community Expert Verified

Paloalto Support Potral issue

L0 Member

Hi,

I am facing an issue with when login support portal.

I have configured 2FA Methods to use Email, but it seems too slow to receive email.
The occurs page expired after I fill in the code.

I would like to change 2FA Methods to google auth,

Is there anyone who can help with this?

 

2 REPLIES 2

Cyber Elite
Cyber Elite

Hello @WilliamLeeHP

 

could you submit request through this link: https://www.paloaltonetworks.com/services/support/login-assistance ? Support will be able to reset your MFA, then you can set it up for Google Authenticator.

 

Kind Regards

Pavel

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Cyber Elite
Cyber Elite

Hi @WilliamLeeHP ,

Try to follow the steps from this link Two Factor Authentication for Customer Support Portal - Knowledge Base - Palo Alto Networks

If you don't have any access to your account you need to contact support and ask them to remove the email 2FA, which will allow you to authenticate with password only, but you will immedially prompted to choose new second factor.

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