PAN 3020 software is not in the list

[Chetharjit]

I'm trying to download the PAN-OS 3020 software from the support portal but cant find in the list  and Panorama M-100 as well . Please anyone help why it so ? 

[TomYoung]

Hi @Chetharjit ,

What PAN-OS version are you trying to download?  The last supported PAN-OS for the PA-3020 is 9.1 -> https://www.paloaltonetworks.com/services/support/end-of-life-announcements/hardware-end-of-life-dat....

If 9.1 is not listed that usually means that you do not have an active support contract for the PA-3020.  If you do have an active contract, then please open a support case.

Thanks,

Tom

[Chetharjit]

Hi Tom, Thanks for your reply and information.  The PA-3020 is not in the list as shown attached screenshot.

.

[OtakarKlier]

Hello,

Are the devices serial numbers registered to your portal? If not they wont show up.

Regards,