Apt-Get Traffic Allowed but Vendor Receiving Install Error

We are working with a vendor who is attempting to install apt-get files onto our test server 172.23.10.44. Traffic was not allowed yesterday, but now is today after I associated application of "apt-get" to application group. Now traffic is allowed, b

Authenticated NTP, what do you use?

Hello Community,

While I already have googled and found some solutions, I would like to get input from you to see what you have used and works well. 

In a windows environment, what do you use to point your PAN's NTP configuration to an authenticated

PAN-172132 - QoS fails to run on a tunnel interface (for example, tunnel.1).

Guys!

We were unable to update the firewalls because of a known bug in version 10.1.x and 10.2.x. Would anyone know if the PAN-172132 bug was resolved in any version?

Thanks!

Change in NetFlow behavior in PAN-OS 10

Hey guys,

Here's another one of the issues I have run into after upgrading to PAN-OS 10.

Application usage statistics received by NetFlow are now displayed in Petabps / Pbytes on my NetFlow servers!

I have confirmed that my NetFlow server hasn't been

I really need to be able to open up support tickets

Message boards and communities are not going be sufficient for our day to day needs.  It has become impossible to actually open a support case.  I need detailed instruction on how to open a support case that connects me with a live person.

Moving rules and objects between VSYS (device groups) in Panorama

I am trying to move security rules from one VSYS (or rather device group) to another VSYS in Panorama. It fails when I try to use 'Move' in GUI because objects (addresses, services) are not moved yet. But when I try to move objects I can't because th

What is the range for sequence number in userID logs ?

What is the seqno field in userID logs(below link) ? What is the range for that? Will it rollover when it reaches the maximum ?

https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-admin/monitoring/use-syslog-for-monitoring/sysl...

User-ID 

UserID Monitored server (WinRM-HTTP) gets Kerberos error.

Hi,

We tried this: https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-admin/user-id/map-ip-addresses-to-users/configure-server-monitoring-using-winrm

It seems like config is OK but we are getting "kerberos error" in status ofr this server monitored. W

PCNSE certification

Software End-of-Life policy vs end of support

How long will a software listed as end of life ( https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary ) be supported? I have read conflicting information on this.

I suppose support could be defined as:
1) Rec

Reading counter flow errors

Hi All,

Apologies as I am still new and trying to learn Palo Alto. I encountered an issue wherein a new switch is causing a large number of packet drop parse. I found it on the IP below. How do you interpret the logs generated? 

The 10.5.4.10