PAN-DB download failed. Please check your network connectivity, DNS settings, and NTP settings.

[clonesheep]

Hi,

have a PA200 Updatet from 6.1.x to 7.0.1 and now i get ther error PAN-DB download failed. Please check your network connectivity, DNS settings, and NTP settings. 

This comes when i will reactivate the PAN-DB licenses because there i no downlaod "Cloud is not ready, There was no update from the cloud in the last 125 minutes. ".

I found this help https://live.paloaltonetworks.com/t5/Management-Articles/PAN-DB-Error-URL-Database-Download-Failed/t... but there is no policy what block me but my client becomes the message. My DNS is good. vai ssh i can make a ping host google.com that are good.

The things on this help https://live.paloaltonetworks.com/t5/Management-Articles/Error-Downloading-URLs-after-Migrating-from...

show url-cloud status looks not good. 
PAN-DB URL Filtering
License : valid
Cloud connection : not connected
URL database version - device : 20171201.80101
URL protocol version - device : pan/0.0.2

> test url yahoo.com

yahoo.com internet-portals (Base db) expires in 0 seconds
yahoo.com cloud-unavailable (Cloud db)

so what can i do to fix this problem?

[kiwi]

Hi @clonesheep,

Are you using your management interface for the connection or have you configured a DP port instead ?

Here are some tips to assist you with cloud connectivity issues :

pan-db cloud-connectivity issues

Cheers,

-Kiwi

[MFayez]

Try to craete policy for managment interface to external 

[clonesheep]

I have the management interface for the connection.

[clonesheep]

PAN-DB URL Filtering
License : valid
Cloud connection : not connected
URL database version - device : 20171201.80101
URL protocol version - device : pan/0.0.2

> request url-filtering download paloaltonetworks region Europe

PAN-DB update initiated

> ping source MYIP host s0000.urlcloud.paloaltonetworks.com
PING s0000.urlcloud.paloaltonetworks.com (50.18.116.114) from MYIP : 56(84) bytes of data.
64 bytes from s0204.urlcloud.paloaltonetworks.com (50.18.116.114): icmp_seq=1 ttl=50 time=175 ms
64 bytes from s0204.urlcloud.paloaltonetworks.com (50.18.116.114): icmp_seq=2 ttl=50 time=175 ms
64 bytes from s0204.urlcloud.paloaltonetworks.com (50.18.116.114): icmp_seq=3 ttl=50 time=175 ms
^C
--- s0000.urlcloud.paloaltonetworks.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2019ms
rtt min/avg/max/mdev = 175.034/175.156/175.268/0.492 ms

And this looks good too:

[clonesheep · Accepted solution]

Okay funny thing.

I Updated now to Version 7.0.5-h2 and wow, PAN-DB downlaod goes on.

So my problem is resolved. Thanks everybody who helped.

[BPry]

@clonesheep,

I would highly recommend upgrading past that version when you have the time; you are still multiple versions behind within the 7.0 code which means you'll run into bugs that have been fixed further along the track, mutiple security issues are present in your version of code that have been addressed in later releases.