Possible to remove/deactivate my vm-series license which the firewall is offline/unreachable?

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Possible to remove/deactivate my vm-series license which the firewall is offline/unreachable?

L2 Linker

My old vm firewall is no longer in used and not connected anymore.

Is it possible to re-use the license key on another firewall without perform the deactivation on the VM itself (because it has been disconnected and removed already)?

 

I tried to use the Auth code to activate my new firewall, however it showed error as below.

 

 

SeanDeHarris_0-1657268581459.png

 

Any ideas?

Thanks a lot

 

Life is full of surprise,
Just embrace it!
3 REPLIES 3

Cyber Elite
Cyber Elite

Hi @SeanDeHarris ,

What VM-Series license did you use? Did you use the new software credits?

Old vm one. 

VM-100.

Life is full of surprise,
Just embrace it!

Hi @SeanDeHarris ,

If youare using the legacy VM licensing model and the old VM doesn't exist anymore I don't think you there is a way to re-assign the license by yourself.

However you can open TAC case of type admin explaining the old VM doesn't exist

Astardzhiev_0-1657531211128.png

Support should be able to "unlock" the license for your on the backend so you can use the auth code on the new VM.

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