I have configure the Pre-Logon but it's not working
(T5208) 10/26/20 14:04:11:874 Debug(9110): SSO password is empty
(T5208) 10/26/20 14:04:11:874 Debug(2462): m_preUsername pre-logon
(T5208) 10/26/20 14:04:11:874 Debug(9070): Password is empty.
(T5208) 10/26/20 14:04:11:874 Debug(2483): CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName pre-logon, preUsername pre-logon
(T5208) 10/26/20 14:04:11:874 Debug(5720): --Set state to Retrieving configuration...
(T5208) 10/26/20 14:04:11:874 Info ( 678): return without process!!!! socket=-1, os=14
(T5208) 10/26/20 14:04:11:874 Info (11472): getaddrinfo failed with error 11001
(T5208) 10/26/20 14:04:11:874 Debug(6719): SSO enable status is 0, user name is pre-logon, domain name is .
(T5208) 10/26/20 14:04:11:874 Debug(2176): open http session. agent is PAN GlobalProtect/5.0.5-28 (Microsoft Windows 10 Enterprise , 64-bit)
(T5208) 10/26/20 14:04:11:874 Debug( 436): winhttp SetSecureProtocol, hSession=5c39e4d0, bAllProtocol=0, gbFips=0
(T5208) 10/26/20 14:04:11:874 Debug(1649): SetProxyForHost timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:
(T5208) 10/26/20 14:04:11:874 Error(3244): gethostbyname(Certificate name) failed (No such host is known.
So first and foremost, 5.0.5 is pretty old and is EoE (EoL 2/12/2021) when it comes to GP agents. 5.0.10 is the preferred release within the 5.0 release and I would highly recommend migrating to 5.1.6 or 5.2.3 since they're actually being engineered.
It kind of sounds like you could potentially be hitting GPC-8192, which you'll need to upgrade or implement the listed work around to fix.
If you configure the GlobalProtect portal or gateway to authenticate users through Kerberos single sign-on (SSO) and the SSL handshake also requires machine certificate authentication (for example, with the pre-logon connect method), Kerberos SSO authentication fails if you import the user’s machine certificate to only the machine certificate store. Workaround: Import the machine certificate to both the machine certificate store and user certificate store.
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