Predefined Firewall Report Error - No matching data found

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Sarc845
L1 Bithead

Predefined Firewall Report Error - No matching data found

Hello,

 

Has anyone come across problems generating the predefined report with the error " No matching data found" as per the below?

 

Sarc845_0-1608287289337.png

 

I have tried rebooting the management server, I have also confirmed that the predefined reports are all enabled I also do not see any specific errors in the system logs relating to reports.

 

I am open to any suggestions on how to approach this issue.

 

Best Regards,

Sarc

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Accepted Solutions
Sarc845
L1 Bithead

Update:

 

TAC noted several issues with the /reports_gen process and needed to log into the firewall with root credentials to fix.

 

report_gen
========

2021-02-01 01:04:32.936 +0200 Warning: main(pan_report_gen.c:2178): ========= REPORT_GEN(20558): Done ==========
2021-02-01 02:47:07.749 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1213590405.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1212651820.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1211713235.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1210774650.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1209836065.log

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All Replies
Clintonn
L0 Member

No matching apps package found in  Still get the same error. that firewalls use instead of just the apps package that Panorama uses.

The ASA does not allow any traffic from a lower security interface to a higher  After a match is found, no more ACEs are checked. Thus  However, you can change this default behavior so that you can “forward However, you will get a commit error if you delete an object used by other rules, such as NAT.

BPry
Cyber Elite

@Sarc845,

If you try and run a custom report, do you run into the same issue or are those able to be ran successfully?

preetipriti
L0 Member

The Firewall reports display either summary or unit views of connections, bandwidth, uptime, intrusions and attacks, and SMA usage, displayed in a Data Container. Information can be viewed in either chart (timeline or pie chart) form, or tabular (grid) format. The list of available reports allows you to navigate to a high‐level or specific view. All of the reports in GMS report on data gathered on a specific date or range of dates. Data can be filtered by time constraints and data filters. Mcdvoice

Sarc845
L1 Bithead

Hi BPry,

 

Yes it gives the same results. We have recently upgraded to 9.1.6 and it seems to be intermittent now, we will be able to run the report maybe every two days. 

 

So in summary, manually running the report gives intermittent success and running the reports through a email schedule will also provide intermittent results.

 

BR,

S

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Sarc845
L1 Bithead

Update:

 

TAC noted several issues with the /reports_gen process and needed to log into the firewall with root credentials to fix.

 

report_gen
========

2021-02-01 01:04:32.936 +0200 Warning: main(pan_report_gen.c:2178): ========= REPORT_GEN(20558): Done ==========
2021-02-01 02:47:07.749 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1213590405.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1212651820.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1211713235.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1210774650.log
2021-02-01 02:47:07.750 +0200 Error: pan_logdb_construct_loghdr(pan_logdb_utils.c:811): Failed to open file /opt/pancfg/mgmt/logdb/traffic/1/20210130/pan.1209836065.log

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