premium support license no internet

[panos]

Hi,

Is there a way to upload Premium support license information to the device that has no internet on any interface

Thanks.

[panos]

I thought code is checked with internet access.I will tell them.

we always retreived licenses.Thanks

[HULK]

Hello Sir,

I hope the support AUTH code is verified with Palo Alto update server through an active internet connection.

I tried with my PA-200 firewall and received below mentioned error while the management interface was down (service route through Mgmt interface).

Received below mentioned info ( expected) while the mgmt interface activated again:

I hope all features, like Threat-prevention, global protect etc. Can be upload offline through license key, but not the support license.

Thanks

[HULK]

Hello Sir,

Have you checked activating support license without an internet..? Could you please update the result here.

Thanks

[panos]

Hi,

I am waiting information from customer.But I think your reply was the answer.I will update asap...

[panos]

Not supported

[cstancill]

Have you tried downloading the license from the support portal on a system that has internet access (e.g. a laptop) and uploading it to the firewall from there?

[panos]

you cannot download support license

[HULK · Accepted solution]

Hello Cstancill,

Support license can not be downloaded to a Laptop, only feature license, i.e. Antivirus, Wildfire, GP is downloadable on a file.

FYI.