premium support license no internet

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premium support license no internet

L6 Presenter

Hi,

Is there a way to upload Premium support license information to the device that has no internet on any interface

Thanks.

1 accepted solution

Accepted Solutions

Hello Cstancill,

Support license can not be downloaded to a Laptop, only feature license, i.e. Antivirus, Wildfire, GP is downloadable on a file. Smiley Happy

FYI.

License.JPG.jpg

View solution in original post

8 REPLIES 8

L6 Presenter

I thought code is checked with internet access.I will tell them.

we always retreived licenses.Thanks

Hello Sir,

I hope the support AUTH code is verified with Palo Alto update server through an active internet connection.

I tried with my PA-200 firewall and received below mentioned error while the management interface was down (service route through Mgmt interface).

Support-license-1.JPG.jpg

Received below mentioned info ( expected) while the mgmt interface activated again:

Support-license-2.JPG.jpg

I hope all features, like Threat-prevention, global protect etc. Can be upload offline through license key, but not the support license.

Thanks

Hello Sir,

Have you checked activating support license without an internet..? Could you please update the result here.

Thanks

Hi,

I am waiting information from customer.But I think your reply was the answer.I will update asap...

Not supported

11.png

Have you tried downloading the license from the support portal on a system that has internet access (e.g. a laptop) and uploading it to the firewall from there?

you cannot download support license

Hello Cstancill,

Support license can not be downloaded to a Laptop, only feature license, i.e. Antivirus, Wildfire, GP is downloadable on a file. Smiley Happy

FYI.

License.JPG.jpg

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