Problem upgrading GlobalProtect

[diennea]

Hi,

I’ve some problem upgrading GlobalProtect

Now I’ve 2.1.1 version

Activating a new version (I try with 2.2.2 and also with 2.3.1) automatic upgrade fail and I need to manually remove GlobalProtect and install new version again.

I also tried to install 2.2.2 and then trying an automatic upgrade to 2.3.1 but it still fails

This is the log

(T688) 09/10/15 19:40:35:867 Debug(1370): Logged out gateway gp.mydomain.tld

(T688) 09/10/15 19:40:35:867 Debug(3118): Set state to Disconnected

(T688) 09/10/15 19:40:35:867 Error( 732): Failed to send 912 bytes to client

(T688) 09/10/15 19:40:36:086 Debug( 152): driver started 0

(T688) 09/10/15 19:40:36:086 Debug(2029): psv stop called

(T688) 09/10/15 19:40:36:086 Debug(3034): StopThreads():

(T688) 09/10/15 19:40:36:086 Debug( 678): Logging out gateway, reason is StopThreads

(T688) 09/10/15 19:40:36:086 Debug( 708): Logging out gateway over

(T5232) 09/10/15 19:40:36:086 Debug(2525): HipReportThread: got exit event.

(T5232) 09/10/15 19:40:36:086 Debug(2705): HipReportThread: HipReportThread quits (pos 2).

(T5228) 09/10/15 19:40:36:086 Debug(2213): NetworkDiscoverThread: got exit event.

(T5228) 09/10/15 19:40:36:086 Debug(2438): NetworkDiscoverThread: quits.

(T688) 09/10/15 19:40:36:195 Debug(3049): threads are gracefully stopped.

(T5240) 09/10/15 19:40:36:195 Debug( 226): HipCheckThread: got thread exist event.

(T5240) 09/10/15 19:40:36:195 Debug( 281): HipCheckThread: Hip check thread quits.

(T5244) 09/10/15 19:40:36:195 Debug( 482): HipMissingPatchThread: Hip check missiing patch thread quits.

(T1008) 09/10/15 19:40:36:928 Debug( 534):  WscCallback

(T1008) 09/10/15 19:40:36:928 Debug( 536): SetWscEvent

(T1008) 09/10/15 19:40:37:942 Debug( 534):  WscCallback

(T1008) 09/10/15 19:40:37:942 Debug( 536): SetWscEvent

(T5248) 09/10/15 19:40:38:831 Debug( 412): before check wsc

(T5248) 09/10/15 19:40:38:831 Debug( 365): WscAutoDetect is enabled. Value: -1

(T5248) 09/10/15 19:40:38:831 Debug( 415): CheckWsc

(T5248) 09/10/15 19:40:38:831 Debug( 441):  CheckWsc is called.

(T5248) 09/10/15 19:40:38:831 Debug( 455): WscCallback: health state change not detected. Ignore this one.

(T5248) 09/10/15 19:40:38:831 Debug( 401): before WaitForMultipleObjects

(T5248) 09/10/15 19:40:38:831 Debug( 404): HipMonitor gets quit event.

(T5248) 09/10/15 19:40:38:831 Debug( 421): Unregister -- WscUnRegisterChanges

(T5248) 09/10/15 19:40:38:847 Debug( 660): HipMonitorThread quits.

(T688) 09/10/15 19:40:38:847 Info ( 135): All hip collect threads quit gracefully.

(T688) 09/10/15 19:40:38:847 Info (2036): Wait until all threads exit

(T688) 09/10/15 19:40:38:847 Debug(2052): wait for threads:lifeTime(FFFFFFFF), 

NetworkDiscover(00000000), m_hHipReport(00000000), NetworkMonitor(00000000)

(T688) 09/10/15 19:40:38:847 Info (2055): All threads exit

(T688) 09/10/15 19:40:38:847 Info (  55): Client pid 3972 is terminated.

10/09/2015 19:45:09,20 - PanGPS service cannot be stopped. time out 300. 

 I check services and PanGPS was stopped (when client closed also PanGPS was stopped)

I try from different PCs and from MAC

No problem with MAC (unbelivable….)

With windows 7 , 8 and 8.1 same problems

I also tried from company PCs (with McAfee Antivirus) and from home PC (without any AV)

Same problem

Thanks

regards

[OtakarKlier]

Hello,

How are you performing this upgrade? Are you just downloading the new package onto the PC and installing it that way or did you configure the Portal to upgrade the client (also which method are you using, manual, prompt, transparent?

Regards,