Problem with Support Account

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L0 Member

Problem with Support Account

Hi,
I've just created an account with a PA-220 associated to it following the official documentation found in 
https://docs.paloaltonetworks.com/pan-os/8-0/pan-os-admin/getting-started/register-the-firewall#

I've finished the activation of the account but when i sign in i get the following message
"You have no active memberships in the support portal. Please make sure to sign in with an email address that is associated with a support portal account. Click here to log out from this account."

What should i do?

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L3 Networker

For any problems associated with logging into the support portal, or dealing with registered Assets, I would call the support number.  Especially since it looks like you can log in, but aren't associated to the proper account.

 

https://www.paloaltonetworks.com/company/contact-support

 

I would use the form based help, or call the technical support line.

 

Thanks,

 

Brandon

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