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Who Me Too'd this topic

Problem with Support Account

Visionware_SA
L0 Member

‎07-24-2019 10:20 AM

Hi,
I've just created an account with a PA-220 associated to it following the official documentation found in 
https://docs.paloaltonetworks.com/pan-os/8-0/pan-os-admin/getting-started/register-the-firewall#

I've finished the activation of the account but when i sign in i get the following message
"You have no active memberships in the support portal. Please make sure to sign in with an email address that is associated with a support portal account. Click here to log out from this account."

What should i do?

6 people had this problem.
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