07-24-2019 10:20 AM
Hi,
I've just created an account with a PA-220 associated to it following the official documentation found in
https://docs.paloaltonetworks.com/pan-os/8-0/pan-os-admin/getting-started/register-the-firewall#
I've finished the activation of the account but when i sign in i get the following message
"You have no active memberships in the support portal. Please make sure to sign in with an email address that is associated with a support portal account. Click here to log out from this account."
What should i do?
07-24-2019 12:28 PM
For any problems associated with logging into the support portal, or dealing with registered Assets, I would call the support number. Especially since it looks like you can log in, but aren't associated to the proper account.
https://www.paloaltonetworks.com/company/contact-support
I would use the form based help, or call the technical support line.
Thanks,
Brandon
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