07-15-2022 07:55 AM
Using the http portal I´m trying to download the OS version.
I have installed the 9.0.5 version and trying to reach 10.1.10 h1. the problem is when I press check now to see the OS versions availables, does not appears nothing new, and in don´t the chance to download/install newer versions. I´m using dns 8.8.8.8 4.4.2.2 also tried 1.1.1.1
07-15-2022 09:15 AM
Do you have active support on your device? As long as you are under active support, you can download the firmware manually from the support portal and upload it to the device manually and perform the upgrade like that. It looks from your screenshot that this is how you or your predecessor upgraded to 9.0.5
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
