Problems to upgrade the OS.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Problems to upgrade the OS.

L0 Member

Using  the http portal I´m trying to download the OS version.

I have installed the  9.0.5 version and  trying to reach 10.1.10 h1.  the problem is when I press check now to see the OS versions availables, does not appears nothing new, and in don´t  the chance to download/install  newer versions. I´m using dns 8.8.8.8 4.4.2.2 also tried 1.1.1.1

PA downloads.jpg

1 REPLY 1

Cyber Elite
Cyber Elite

@adrian.macias,

Do you have active support on your device? As long as you are under active support, you can download the firmware manually from the support portal and upload it to the device manually and perform the upgrade like that. It looks from your screenshot that this is how you or your predecessor upgraded to 9.0.5

  • 1560 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!