Problems with PAN

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Problems with PAN

L3 Networker

We are a PAN partner and have some issues with the boxes . We have a PA 500 installed for testing as we are looking to do some live demo for clients . I have a laptop connected to the lab running logme in, skype . The unit has been on live traffic for about 4 hrs and it can't detect neither the Skype nor the logme in . incomplete or insufficient data everywhere . The User-id no longer reports logged in users . The show user pan-agent statistics command shows it is still connected . The box is running 4.04 with the latest threat subs.

Can you imagine if we were doing a live demo infront of leads . Total let down .

2 REPLIES 2

L4 Transporter

Sounds like you have to take a look at the traffic flow. Incomplete or insufficient data mostly means that you only see one part of the traffic. Can it be that you have two routes in and out of the network?

Marcel

Marcel,

No . The box is configured as L3 firewall . Port 3 is untrusted and port 4 is trusted . Those are the two active ports on the box . The funny thing is , when you go to the monitor tab and click on session it identifies the apps there . However,that info is not being passed to the ACC and doesn't show up n the dashboard .

  • 1933 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!