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Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
07-17-2018 12:18 AM
I get this error message “Public Cloud Server certificate validation failed. Dest Addr: wildfire.paloaltonetworks.com, Reason: self signed certificate in certificate chain”. Kindly help me resolve the issue.
07-17-2018 09:07 AM
Make sure that you aren't decrypting the traffic via a decryption policy.
07-17-2018 09:28 AM
Thank you for your response.
We do have a decrytption policy in place and we cant remove it. kindly advice the next course of action.
07-17-2018 10:33 AM
Try to disable the checkbox at "validate update server identity" and mark the root cert that you use of decryption as trusted root certificate. Not sure if this really works because the actual solution was already posted by @BPry. For this step you don't need to disable TLS decryption comoletely, just configure an exception for your firewall mgmt IP to wildfire.paloaltonetworks.com.
07-17-2018 10:52 AM
07-17-2018 11:36 AM
I actually also don't think it will work as I assume this setting does only apply for updates (software/dynamic) and not wildfire ... but who knows ...
12-27-2022 03:17 PM - edited 12-27-2022 03:18 PM
I also tested this and if you have ssl decryption enabled it breaks the connection.
I did the exempt for API cloud traffic and all is good now.
Now its working fine for me.
Regards
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