"Failed to upload image. Device not connected." updating dedicated logger content.

[JamesH1318]

I have dedicated loggers running 10.1.5 and need to upgrade them to 10.1.10. Before I do that, I need to update the content versions. However, when I try to install via dynamic updates from the Panorama to the Log Collectors, I get the subject error.

ms.log

2023-07-22 11:20:18.745 +0000 Error: pan_evtmgr_client_check_action(evtmgr_client_action.c:817): MS: peer timed out. sock=1048 curtime=999651 recvtime=999470 errcount=3
2023-07-22 11:20:49.633 +0000 update client device info, n_entries=1 op=1
2023-07-22 11:20:49.633 +0000 Device info updated for client id 1023620 device_registered yes
2023-07-22 11:20:54.745 +0000 MS: peer watch. sock=1047 curtime=999687 recvtime=999626 errcount=1
2023-07-22 11:21:50.745 +0000 MS: peer watch. sock=1048 curtime=999743 recvtime=999682 errcount=1
2023-07-22 11:21:54.745 +0000 MS: peer watch. sock=1047 curtime=999747 recvtime=999626 errcount=2
2023-07-22 11:22:50.745 +0000 MS: peer watch. sock=1048 curtime=999803 recvtime=999682 errcount=2

 When I look at Panorama->Managed Collectors, they show as connected. If I run show panorama-status on the log collectors, they show connected. Hopefully I'm missing something simple here!

EDIT: I was able to get the content upgraded using the CLI to download and install directly from the log collectors. I would still like to figure out why the Panorama do it.

[stevediaz]

Hello

Ensure proper network connectivity, certificate trust, and dynamic updates configuration between Panorama and Log Collectors. Restart services if needed. Check software versions for compatibility.

Thank you.