Re: Auto Assistance in Plao Alto

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Re: Auto Assistance in Plao Alto

L4 Transporter

Hi Team


Are there any documents or something to learn about Auto Assistance?


L5 Sessionator

Are you able to clarify the functionality / product you are looking for when it comes to auto assistance?

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Cyber Elite
Cyber Elite


Most people here wouldn't have any experience with AutoAssitant since it's only available internally and to partners. 

@BPry Agreed with your point, I am from one of the partner side.  so is there any beacon digital course for this ? 


@LAYER_8 , it is one of the Internal tool to help analyse the logs. 


Cyber Elite
Cyber Elite

@SubaMuthuram, the Auto Assistance tool is for ASC (Authorized Support Centers).  There is no digital/Beacon training on it.  If your company is interested in becoming ASC, then contact PANW and they should be able to assist.


What other questions can we answer for you.

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@SCantwell_IM ,


I am already working as TAC Engineer in an ASC. I am using Auto Assistance already l. Just want to know to explore deeply for a proper troubleshooting.

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