01-26-2012 07:16 PM
Any way to find out what caused unplanned reboot of a PA firewall, such as a power outage at a remote site?
Thx
01-27-2012 08:32 AM
Honestly, there is no one thing to look at that would indicate why a box rebooted.
The good news is that the information is usually contained inside of a "Tech Support" file that you can gather from the WebUI.
The bad news is that Support would need to look at that file to determine why the reboot happened.
Please open up a support case by logging into support.paloaltonetworks.com or calling in at +1-866-898-9087, gather a Tech Support file from the device, and then we should be able to tell why it happened.
Kind Regards
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
