refresh license deployment failed for managed firewall in panorama ( which firewall and panorama cannot connect to internet )

[Martin_Chung]

In closed environment, the firewall and panorama cannot connect to internet.

panorama ( v10.2.5  ) and firewall ( v10.2.5  )

Panorama fail to do the job "refresh license deployment"

Please Help !

[reaper]

Panorama requires internet access for this. if you don't want Panorama to connect to internet, you can download the license keys from the support portal and upload them manually

[Martin_Chung]

firewall and panorama have license.

After Panorama manage the firewall, Panorama cannot get the license when click "refresh" license

under Panorama > Device Deployment > license 

[CraigGo]

I am having the same issue.

[Wayne_Fealy]

Having the same issue as well ...  any assistance would be great.....

[mR00t_s5]

Hi, was anyone able to solve this issue? Having the same problem here..

[PavelK]

Hello @mR00t_s5

While I was researching this topic and came across this command: "request batch license eligibility-check disable" at the bottom of this KB: When pushing software image from Panorama, the target devices don't show up in the Deploy Software .... Based on documentation: Manage Firewall Licenses it is possible to manage licenses from Panorama with no internet connection. Perhaps that command is missing part to get license refresh functional. I also came across this Reddit post: Offline Panorama cannot see managed firewalls for updates. Disclaimer: I never worked in air gapped environment, so I am not able to provide any hands on experience.

Kind Regards

Pavel