Retrieving Content 'WildFire' info failed with error

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Retrieving Content 'WildFire' info failed with error

L4 Transporter

Dear Team,

 

Iam facing the issue with Wildfire and continuously received this alert every minute.

 

2021-07-11 10:40:51.821 +0300 check wildfire license: valid license
2021-07-11 10:41:07.268 +0300 Error: pan_fbd_cloud_post_upload_file(pan_fbd_fwd.c:4939): upload curl return No error and cloud response code: 418
2021-07-11 10:41:07.269 +0300 Error: pan_fbd_cloud_post_upload_file(pan_fbd_fwd.c:5006): pan_fbd_cloud_upload error response code 418

 

Joshan_Lakhani_1-1626008642508.png

 

I already check the wildfire registration device and it's connected with  Cloud. 

 

Please advice.

1 REPLY 1

Community Team Member

that is odd that this is happening, esp when you see that there is already see a connection to the cloud.

 

One thing you can try to do is change the global cloud that you are connecting to and see if that changes anything.. 

 

  • Go to the Device tab
  • In setup, open the WildFire tab
  • Select the menu item for General Settings
  • Change the WildFire Public Cloud address

See this techdoc for the global clouds

https://docs.paloaltonetworks.com/wildfire/8-1/wildfire-admin/wildfire-overview/wildfire-deployments...

 

LIVEcommunity team member
Stay Secure,
Joe
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