scheduled app-update does not download according to schedule

[LCMember4717]

hi,

am facing a weird issue my app+threat update did not update since 489-2600, nothing changed connectivity exist i tried manually to download from the gui it worked perfectly, even yesterday update is been missed for some reason.

although the logs show it contaced the updates.paloaltonetworks.com with no issue but still not downloaded.

any hint on this issue ?

Regards,

[rrajendran · Accepted solution]

Hi Fahad,

I have come across similar issue.

Try restarting device server to see if that helps:

debug software restart device-server

If that does not help, you can try changing the 'scheduled time' for download and install. This helped me in resolving this issue.

Regards,

Ramya

[HULK]

Hello Fahad,

Could you please check the management-server logs on your PAN firewall.

Thanks

[LCMember4717]

Hi Hulk,

worked like a charm :smileylove:

[_slv_]

Hi

I have same issue, it's not connected to any updated version. It's happend from time to time. I have case opened but without any progress in resolving this issue since November!!!

In my case - if it doesnt instal automatically I was able to download and install manuall every time. Do You?

Regards

Slawek