Server monitoring - active directory connection - error

[WLitdepartment]

I have 2 domain controllers: one is a 2003 server 32 bit, the other is an exchange server 2003 64 bit.

I've updated my PA 500 from 5.0.7 to 6.0.9

Now I'm experiencing an authentication issue on the 2003 server 32 bit.

On user identification, user mapping I'm getting this error:

I've checked documentation, especially this guide:

https://live.paloaltonetworks.com/docs/DOC-4332

Checking for the error, I've found out:

https://live.paloaltonetworks.com/docs/DOC-5404

I'm in case 3:

Also, if the error "NT_STATUS_NET_WRITE_FAULT" appears in the log entries, this indicates a that special character is used in the password of the service account. This password needs to be reset.

So I've changed the password.

Once again, no problems with exchange 64 bit but "Access denied" with the 2003 domain controller.

I've also found out:

http://community.zenoss.org/docs/DOC-2520

In my server logs there is also the same uuid:

uuid 4d9f4ab8-7d1c-11cf-861e-0020af6e7c57

So something strange is up here.

Does anybody know how to solve this issue?

[WLitdepartment]

Note also that via cli, this command:

less mp-log useridd.log

is giving me this error:

pan_user_id_win_log_query(pan_user_id_win.c:1326): log query for dominio failed: [librpc/rpc/dcerpc_util.c:1290

:dcerpc_pipe_auth_recv()] Failed to bind to uuid 4d9f4ab8-7d1c-11cf-861e-0020af6e7c57 - NT_STATUS_NET_WRITE_FAULT

[MelLi]

Hi Wlitdeparment,

We had a similar issue with the same error message seeing in the useridd.log.

It turns out to be the setting of the user mapping was not correct. Please check your WMI authentication setting in user mapping, make sure the username and password is set correctly.'

Cheers,

Mel