I got the following scenario.
client -> Paloalto -> Server:1234
The client initiates a tcp session to server always using the same source port and same sequence number (verified in packet capture). The session time out is the default 60 minutes.
The client sometimes looses network coverage and initiates a new sync (with same source port and sequence number). But on the firewall the previous session exists and this syn packet is causing the session timer to reset. So the session is never timing out and the capture on firewall is showing that it is dropping all the new syn packets.
We ended up having to clear the sessions manually on firewall for the client to be able to connect.
We did open ticket with support and were told that client is not following RFC (they need to stop using same source port and sequence number). But as usual the client is saying that this application is working at other sites and it is firewall issue.
Looking for some pointers on this.
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