Single sign-on-error

[Shyamb]

I am not able to create any case on support portal and getting the following error:

"We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."

Kindly help

[BPry]

https://www.paloaltonetworks.com/services/support/login-assistance
Go there and fill out the login assistance form.

[CDubois]

Not sure if it's working for someone, but after filling out the form, it was a dead-end for me.

[MrStock]

any solutions ?!?

I can't access the portal anymore ... I get "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help." or 

Error:

An unexpected error has occurred. Please contact support.

I have already open a ticket, but 3 days is passed, we are Solution Partner and need help to acces the portal.

Thank you

[kiwi]

Hi @MrStock ,

The LIVEcommunity can't help with this.

Go here and fill out the login assistance form:

https://www.paloaltonetworks.com/services/support/login-assistance

Kind regards,

-Kim.

[kiwi]

Go here and fill out the login assistance form: