11-02-2022 08:05 AM
I'm trying to setup my PA-220 to use the AIOps and need to login into the Palo Alto customer support portal. I have not logged in for a long time, but when I use the account associated with my device, it tells me "Unable to sign in". Trying forgot password, sends no email to the email account. When I try to create an account and enter Serial # and Cust ID, it tells me account already exists.
When I call the support #, and enter the serial it tells me that I need to open a support case - which requires me to have an account.
Any ideas on what I need to do to get my account access back so I can complete the setup?
11-02-2022 02:34 PM
Hello,
Have you tried reaching out to your sales team or sales engineer?
Regards,
11-02-2022 02:58 PM
The Sales guy I was dealing with left Palo Alto some time ago. Since this for residential use, I have not had any need for an ongoing relationship with the sales arm. The last time I renewed my subscriptions - it was with CDW.
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