Superuser cannot access Edge FW

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Superuser cannot access Edge FW

Our PAs were recently setup by a now former contractor and all templates appear to be the same.  However, while our new contractor is able to access all of the internal FWs, he is not able to access our edge FW.  Any ideas?

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L1 Bithead

Re: Superuser cannot access Edge FW

Hi @amy.hazelwood 

This could be due to a lot of factors and u don’t mention much in your post.

 

- Is it permission based (can they at least reach the login page)?

- And from where is the new contractor trying to access the edge FW? Some security policy could be blocking that new and unknown object (try checking that as well)

- I wouldn’t think the previous contractor altered any management interface profiles. But give that a peak as well and make sure relevant services are enabled.

 

Ps. I’m assuming network reachability has been tested and is not the issue in the above.

 

Please revert back and let us know how it went

 

Regards

John.

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