Hi @florianmaenhout ,
That is a pain! How do you open a ticket to get help opening a ticket? Thankfully, you can call. https://www.paloaltonetworks.com/company/contact-support
I have heard of crazy long wait times experienced by others, by I have had success most of the time.
As you said that's a pain, I can't open a ticket for my customer support portal account as i need a customer support portal account !
Will try to call but start to be quiet long !
I opened a case and i got a reply, they told me i don't have account but if i try to create a new one with my email address (the same that the one which gives me the unauthorized access). It tells me that the account alreay exists !
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