Support with PA-440 Software

[S.Alizada]

Dear all,

I have a pair of HA PA-440 with the software version of 11.2.7-h4, now I want to install the version 11.2.10-h2 to remediate CVE-(High Severity Vulnerability in PAN-OS) and (Customer Advisory on Device Certificate Renewal for NGFW Devices in Active-Passive High Availability (HA) with Service Route)

Now I want to install software version 11.2.10-h2 into my Palo Alto-440, the situation is that the version does not appear in the PA GUI to download and install.

I have downlaoded it from the Palo Alto CSP, and uploaded it into the PA, but there are the following issues:
1. The Version does not appear in the PA GUI?
2. Is the version 11.2.10-h2 compatible with PA-440?

Please advise how to fix this issue.

Thank you.

Best Regards,

Shah.

[TomYoung]

Hi @S.Alizada ,

It shows up for me on my PA-450.  Could you confirm that you have Preferred Releases and Base Releases unchecked on the bottom of the GUI?

Thanks,

Tom

[Raido_Rattameister]

If software versions don't appear in GUI, then your firewall support has expired.

If you have recently renewed subscription then go to licenses page and click on check from server.