07-22-2021 07:10 AM
Opened a S2 TAC case @7pm ET 07/21/2021. The SLA response time is 2 hours. TAC didn't get back to me until 5:43am ET 07/22/2021. The response from TAC is very vanilla, not helpful at all.
Call back to TAC this morning has been waiting for an hour and had to give up.
Awful....
07-22-2021 10:37 AM
This has been an on-going issue with TAC in general. The only advice that I can really give you is to ensure your engaging your AM/SE on cases like this so they can put pressure on the backend to get your case assigned/worked. Wish I had a better answer
07-22-2021 11:05 AM
I've done that so many times and it is still falling on deaf ears, and it is getting worse, not better.
07-23-2021 03:34 PM
@dtran , We hate to hear when this happens to anyone..
We take these matters seriously.. and have forwarded this information to the support managers to review and to address this.
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