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TAC support has gone missing, again :-(

L3 Networker

Opened a S2 TAC case @7pm ET 07/21/2021.  The SLA response time is 2 hours.  TAC didn't get back to me until 5:43am ET 07/22/2021.  The response from TAC is very vanilla, not helpful at all.

 

Call back to TAC this morning has been waiting for an hour and had to give up.

 

Awful....

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