tech support file

[yannick_guenver]

Hello,

Is there a way to remove "tech support file" on PAN ?

Regards,

Yannick,

[shasnain · Accepted solution]

Hi Yannick,

We currently don't have the option to delete or remove a tech support file from the PAN. When you generate a new one the old one gets over written by the new one.

Thanks,

Syed Hasnain

[shasnain · Accepted solution]

Hi Yannick,

We currently don't have the option to delete or remove a tech support file from the PAN. When you generate a new one the old one gets over written by the new one.

Thanks,

Syed Hasnain

[yannick_guenver]

Hi,

Thanks for your help Syed .

Regards,

[ulti]

curious if this has been added in 6.1+. I'd like to recover the space. Can I go through the CLI to do it?

[C.Shirkoff]

Was this followup question ever answered? I have the same question regarding 8.1.x and 9.0.x.

[shawnhafen]

There is still no way to remove the file manually however as stated previously it will auto remove the file when you generate a new one. It will also auto delete if the disk space gets low, in fact I have seen (on 7.x) low disk space cause issues generating a new tech support file because it filled up the space before it was done and then deleted itself

If you are concerned about disk space you can clear some pcaps and old logs/reports from the CLI, there are several support docs and posts with more details like https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaJCAS