For details on cookie usage on our site, read our Privacy Policy
tech support file
- LIVEcommunity
- Collaboration
- Discussions
- General Topics
- tech support file
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
11-21-2012 07:43 AM
Hello,
Is there a way to remove "tech support file" on PAN ?
Regards,
Yannick,
- Labels:
-
Management
Accepted Solutions
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
11-21-2012 12:22 PM
Hi Yannick,
We currently don't have the option to delete or remove a tech support file from the PAN. When you generate a new one the old one gets over written by the new one.
Thanks,
Syed Hasnain
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
11-21-2012 12:22 PM
Hi Yannick,
We currently don't have the option to delete or remove a tech support file from the PAN. When you generate a new one the old one gets over written by the new one.
Thanks,
Syed Hasnain
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
11-22-2012 12:32 AM
Hi,
Thanks for your help Syed .
Regards,
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
06-02-2015 02:28 PM
curious if this has been added in 6.1+. I'd like to recover the space. Can I go through the CLI to do it?
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
05-28-2020 11:29 AM
Was this followup question ever answered? I have the same question regarding 8.1.x and 9.0.x.
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
05-29-2020 09:57 AM
There is still no way to remove the file manually however as stated previously it will auto remove the file when you generate a new one. It will also auto delete if the disk space gets low, in fact I have seen (on 7.x) low disk space cause issues generating a new tech support file because it filled up the space before it was done and then deleted itself 😄
If you are concerned about disk space you can clear some pcaps and old logs/reports from the CLI, there are several support docs and posts with more details like https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaJCAS
- New GP Client Install in GlobalProtect Discussions
- 405 Error when spinning up Terraform Prismacloud producer in Prisma Access Discussions
- Deploying Cortex XDR Agent for macOS with VMware Workspace ONE (AirWatch) in Cortex XDR Discussions
- VM sdb drive shows 1.7TB in CLI and not seen in GUI for Panorama in Panorama Discussions
- 403 Forbidden in General Topics
Show your appreciation!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
