tech support file

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tech support file

Hello,

Is there a way to remove "tech support file" on PAN ?

Regards,

Yannick,

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L4 Transporter

Hi Yannick,

We currently don't have the option to delete or remove a tech support file from the PAN. When you generate a new one the old one gets over written by the new one.

Thanks,

Syed Hasnain

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L4 Transporter

Hi Yannick,

We currently don't have the option to delete or remove a tech support file from the PAN. When you generate a new one the old one gets over written by the new one.

Thanks,

Syed Hasnain

View solution in original post

Not applicable

Hi,

Thanks for your help Syed .

Regards,

L3 Networker

curious if this has been added in 6.1+. I'd like to recover the space. Can I go through the CLI to do it?

L0 Member

Was this followup question ever answered? I have the same question regarding 8.1.x and 9.0.x.

L3 Networker

There is still no way to remove the file manually however as stated previously it will auto remove the file when you generate a new one. It will also auto delete if the disk space gets low, in fact I have seen (on 7.x) low disk space cause issues generating a new tech support file because it filled up the space before it was done and then deleted itself

 

If you are concerned about disk space you can clear some pcaps and old logs/reports from the CLI, there are several support docs and posts with more details like https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaJCAS

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