Palo URL Categorisation process

Reply
Highlighted
L0 Member

Palo URL Categorisation process

We have been attempting to use URL Filtering to block access to web based email using the Palo Alto URL Category web-based-email.

We have found however that there are many web based email services that are not included in this category, including one of Australia's Largest ISP's telstra.  The url for this service is email.telstra.com.  I though it would be easy enough to log a re-categorisation request. But unfortunately the Palo Alto Categorisation process appear to be broken and not have any common sense.

When attempting to access email.telstra.com you are redirected to a generic logon page for tesltra with a url of sigon.telstra.com and because of this the url email.telstra.com can not be categorised as webmail sevice.

 

Highlighted
Community Team Member

Hi @DaMonk ,

 

Both urls return as category 'Business and Economy'.

Have you tried making a change request on the PAN url filtering page ?

https://urlfiltering.paloaltonetworks.com/ 

 

If all else fails you can create a custom URL category as a workaround.

 

Cheers !

-Kiwi.

 
Highlighted
L3 Networker

You have a few options here:

 

custom URL category for these URLs

block FQDN objects in the destination

Add very clear notes to the URL re-categorization request and hope whoever is working it reads them

 

FWIW: I have always had great luck with re-categorization requests, sometimes you have to explain in the notes that there is something behind the login or there is a redirect etc

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!