Terminal Server Agent dedicated service user

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Terminal Server Agent dedicated service user

L1 Bithead

Installing TaInstall64.x64-10.1.0-21.msi to a Windows 2019 Server as a administrator. Then changing service user to a dedicated serverice user. Adding that user to the install folder with modify rights. Adding that user to registry palo key with full control. But still getting errors and service cannot start. Anything else needed for a dedicated service user install?

 

Thanks

2 REPLIES 2

Community Team Member

Hi @Magnus_App ,

 

Could you please paste or screenshot the errors you are receiving? 

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

Hi Jay

This is the error message

 

03/20/23 15:02:35[Info 378]: ------------Service is being started------------
03/20/23 15:02:35[Error 365]: Cannot copy file from C:\Program Files\Palo Alto Networks\Terminal Server Agent\panta.sys to C:\WINDOWS\system32\drivers\panta.sys!!!!
03/20/23 15:02:35[Error 68]: Install driver fails with error 2!!!!
03/20/23 15:02:35[Error 602]: Start service fails due to start driver failure!!!!
03/20/23 15:02:35[Error 409]: Start error -1!!
03/20/23 15:02:35[Error 583]: Cannot open device: 5!!!!
03/20/23 15:02:35[Error 115]: Stop driver fails with error 1!!!!

 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!