Terminal Server Agent dedicated service user

[Magnus_App]

Installing TaInstall64.x64-10.1.0-21.msi to a Windows 2019 Server as a administrator. Then changing service user to a dedicated serverice user. Adding that user to the install folder with modify rights. Adding that user to registry palo key with full control. But still getting errors and service cannot start. Anything else needed for a dedicated service user install?

Thanks

[JayGolf]

Hi @Magnus_App ,

Could you please paste or screenshot the errors you are receiving? 

[Magnus_App]

Hi Jay

This is the error message

03/20/23 15:02:35[Info 378]: ------------Service is being started------------
03/20/23 15:02:35[Error 365]: Cannot copy file from C:\Program Files\Palo Alto Networks\Terminal Server Agent\panta.sys to C:\WINDOWS\system32\drivers\panta.sys!!!!
03/20/23 15:02:35[Error 68]: Install driver fails with error 2!!!!
03/20/23 15:02:35[Error 602]: Start service fails due to start driver failure!!!!
03/20/23 15:02:35[Error 409]: Start error -1!!
03/20/23 15:02:35[Error 583]: Cannot open device: 5!!!!
03/20/23 15:02:35[Error 115]: Stop driver fails with error 1!!!!

[BigPalo]

Hi,

Did you solve it? i have a similar issue also in W2019. Any idea?

[Magnus_App]

Nope sorry. I settled for Local System.