Tftp brightcloud databese issue

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Tftp brightcloud databese issue

L6 Presenter

Hi,

We tried to upgrade brightcloud version using seed file on support with tftp.

After sending file successfully, when try to install it gives an error like :

Error decrypting BrightCloud database: This image doesn't meet authentication requirements. It is either an unsupported format, or a corrupt image that can not be safely loaded on the system.

Any idea about that ?

2 REPLIES 2

L5 Sessionator

Hi bulent,

The file that you downloaded from our Support site is a signed file, so you must use the proper CLI commands:

To import the file - scp import signed-url-database

To install the file - request url-filtering install signed-database

Let me know if you're still having issues with those two commands.

--Doris

I used tftp import signed-url-databese

and request command as you said

it gave that error.

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