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03-31-2013 09:35 AM
Hi,
We tried to upgrade brightcloud version using seed file on support with tftp.
After sending file successfully, when try to install it gives an error like :
Error decrypting BrightCloud database: This image doesn't meet authentication requirements. It is either an unsupported format, or a corrupt image that can not be safely loaded on the system.
Any idea about that ?
03-31-2013 09:51 AM
Hi bulent,
The file that you downloaded from our Support site is a signed file, so you must use the proper CLI commands:
To import the file - scp import signed-url-database
To install the file - request url-filtering install signed-database
Let me know if you're still having issues with those two commands.
--Doris
03-31-2013 10:07 AM
I used tftp import signed-url-databese
and request command as you said
it gave that error.
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