Traps client - uninstall password

[VinceM]

Hi all,

We are currently testing Traps and during client installation, one of my colleague configured a wrong IP for ESM serveur.

Traps client is installed but as it is unable to reach server, uninstall password in not set.

Does anybody know how I can unistall Traps client on laptop or change ESM server IP ? What is the "default" uninstall password ?

THx in advance.

V.

[singh · Accepted solution]

Hey Vince, 

The default uninstall Password is : Password1

I hope that helps. 

Thanx 

Jsingh

[VinceM]

Hi,

Forgot the capital P 😞

Thx

[Leeseulkim]

To delte traps I enter uninstall password that you worte

but it show up " wrong password" 

How can I delte it.. Is there any way to remove traps agent ?

[FJU-ITCS]

Hi, 

you can set a new one. Go to the ESM console -> Settings -> Agent -> Settings->Add: 

Or remove it manual: https://live.paloaltonetworks.com/t5/Endpoint-Articles/Complete-Manual-Uninstall-of-Traps-Agent/ta-p...

[Leeseulkim]

My agent doesn't connect with ESM Server.

(agent and server connect using telent and I opened 2125 port to make inbound rule.. also i re-strat service.. there is no way..)

so i need to re-install agent traps becasue of this I want to delte it first.

but the default passowrd doesn't works...

[FJU-ITCS]

Did you use SSL? Under ProgramData\Cyvera\LocalSystem you find the Server.xml. check if the Servername is correct and if http or https is use.

On the TRAPS Client -> Console -> Open Log File... you fnd the complett debug output for the connection to the ESM-Server.

[Interface]

Password1 - didn't work (Wrong password! Error code 5). Traps agent version 4.2.0.36348.

[IreneGarcia]

Did you find the password for version 4.2? I have the same issue