Traps client - uninstall password

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Highlighted
L5 Sessionator

Traps client - uninstall password

Hi all,

 

We are currently testing Traps and during client installation, one of my colleague configured a wrong IP for ESM serveur.

Traps client is installed but as it is unable to reach server, uninstall password in not set.

 

Does anybody know how I can unistall Traps client on laptop or change ESM server IP ? What is the "default" uninstall password ?

 

THx in advance.

 

V.

Tags (2)

Accepted Solutions
Highlighted
L1 Bithead

Hey Vince, 

 

The default uninstall Password is : Password1

I hope that helps. 

 

Thanx 

Jsingh

View solution in original post


All Replies
Highlighted
L1 Bithead

Hey Vince, 

 

The default uninstall Password is : Password1

I hope that helps. 

 

Thanx 

Jsingh

View solution in original post

Highlighted
L5 Sessionator

Hi,

 

Forgot the capital P :-(

 

Thx

Highlighted
L0 Member

To delte traps I enter uninstall password that you worte

 

but it show up " wrong password" 

 

How can I delte it.. Is there any way to remove traps agent ?

Tags (1)
Highlighted
L3 Networker

Hi, 

 

you can set a new one. Go to the ESM console -> Settings -> Agent -> Settings->Add: traps.jpg

Or remove it manual: https://live.paloaltonetworks.com/t5/Endpoint-Articles/Complete-Manual-Uninstall-of-Traps-Agent/ta-p...

Highlighted
L0 Member

My agent doesn't connect with ESM Server.

(agent and server connect using telent and I opened 2125 port to make inbound rule.. also i re-strat service.. there is no way..)

 

so i need to re-install agent traps becasue of this I want to delte it first.

 

but the default passowrd doesn't works...

 

 

Highlighted
L3 Networker

Did you use SSL? Under ProgramData\Cyvera\LocalSystem you find the Server.xml. check if the Servername is correct and if http or https is use.

 

On the TRAPS Client -> Console -> Open Log File... you fnd the complett debug output for the connection to the ESM-Server.

Highlighted
L3 Networker

Password1 - didn't work (Wrong password! Error code 5). Traps agent version 4.2.0.36348.

Highlighted
L0 Member

Did you find the password for version 4.2? I have the same issue

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