TS-Agent Signature Issue

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L2 Linker

TS-Agent Signature Issue

Hi,

 

I am setting up a  new Windows 2016 server that will host RDS.  I have installed TS-Agent (8.0.12).  No issues installing, however, the service won't start.

 

I am receiving  receiving the following:

 

The PAN TS Service failed to start for the following reason:

Windows cannot verify the Digital Signature for the file. A recent hardware or softrware change might have installed a file that is installed incorrectly or damaged or might be malicious software from an unknown source.

 

Has anyone else seen this or no of a work-around other than disabling signature checking on files.

 

Thanks for the help.

 

 


Accepted Solutions
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Cyber Elite

Actually right now I don't have the official recommendation in my mind ... but I use it the same way: TS Agent on 8.1 and firewalls on 8.0 ... works perfectly fine.

View solution in original post


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Cyber Elite

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L2 Linker

Thank you so much. for the reply   Does it matter that I am runing PAN OS 8.0.10 at the moment?  What is the rule for different versions of TS Agent and the compatibility with the PAN OS?  I thought if I was on the 8.0 branch, I had to stay on the same for TS Agent.

 

I am planning to upgrade to a new version of PAN OS, but I wasn't planning on doing this until after I have my new RDS Server installed.

 

 

Highlighted
Cyber Elite

Actually right now I don't have the official recommendation in my mind ... but I use it the same way: TS Agent on 8.1 and firewalls on 8.0 ... works perfectly fine.

View solution in original post

Highlighted
L2 Linker

Thanks for the help.  Installing the latest agent as you indiciated fixes the issue.

 

 

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