Unable to Log Into Customer Support Portal

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Unable to Log Into Customer Support Portal

L0 Member

Hello.

 

I just made an account with Palo Alto. I'm trying to get access to the IOS files for my company's Palo Alto devices to get them updated.

 

When I try to access the Support Portal, I get an "unexpected error," which directs me to customer support phone numbers.

 

Those numbers led to automated menus, which terminated the call and advised me to contact online support.

 

So I can't even open support tickets or get someone from Palo Alto on the phone.

 

How do I get someone from Palo Alto to examine my account and get me the files that I need?

1 REPLY 1

Cyber Elite
Cyber Elite

Hello @morgan.redes

 

for login related issues you can reach support by filling this form: login-assistance

 

Kind Regards

Pavel 

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