Unable to Log Into Customer Support Portal

[morgan.redes]

Hello.

I just made an account with Palo Alto. I'm trying to get access to the IOS files for my company's Palo Alto devices to get them updated.

When I try to access the Support Portal, I get an "unexpected error," which directs me to customer support phone numbers.

Those numbers led to automated menus, which terminated the call and advised me to contact online support.

So I can't even open support tickets or get someone from Palo Alto on the phone.

How do I get someone from Palo Alto to examine my account and get me the files that I need?

[PavelK]

Hello @morgan.redes

for login related issues you can reach support by filling this form: login-assistance. 

Kind Regards

Pavel