unable to renew device certificate

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

unable to renew device certificate

Hi everyone,

 

i'm having an issue regarding the device certificate on a pa-440 panos 10.1.6-h3

at the moment i am getting a a message  device certificate not found.

 

but u don't have any options to get a new one in the GUI.

 

is there a way to trigger the check for a certificate in the CLI ?

Devicecert PA 440.jpg

5 REPLIES 5

Cyber Elite
Cyber Elite

Hello @Administrator.Klina

 

I am not aware of any known issue in 10.1.6-h3. By checking Firewall with the same version, I can see the option: "Get Certificate". Could you try to restart management process: "debug software restart process management-server".

 

Kind Regards

Pavel

Help the community: Like helpful comments and mark solutions.

Hi PavelK,

 

can u restart the managment process without downtime ?

 

Cyber Elite
Cyber Elite

Hello @Administrator.Klina

 

thank you for reply.

 

Details are in below knowledge base:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS

 

There is no down time, you will only get thrown away from CLI/GUI.

 

Kind Regards

Pavel

Help the community: Like helpful comments and mark solutions.

The restart of the management process din't work.

still no option to check for the certificate.

is there a way to check for the certificate in the CLI ?

After a commit of a new security policy the device certificate magically appeared 

Problem solved

  • 2306 Views
  • 5 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!