This website uses Cookies. By clicking Accept, you agree to the storing of cookies on your device to enhance your community experience. Read our Privacy Policy.
Click Preferences to customize your cookie settings.
Accept
Reject
Preferences

Unable to send email alerts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Unable to send email alerts

Kenji-Mitchell
L0 Member

‎07-01-2020 08:05 AM

I am trying to setup my PA to send email alerts, however when I try sending a test email I receive the following message "Failed to send email to  gateway". I am using an SMTP relay server to relay emails from the PA to O-365. Does anyone have any recommendations on troubleshooting to see why it keeps failing? 
 
 
 
2 people had this problem.
0 Likes Likes
2 REPLIES 2

BPry
Cyber Elite
Cyber Elite

‎07-01-2020 11:23 AM

Look at your logrcvr.log file, specifically for pan_email

less mp-log logrcvr.log

0 Likes Likes

AnthonyDeLeon
L0 Member

‎10-16-2020 11:17 AM

did you ever get this issue resolved?

0 Likes Likes
  • 3807 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!

LEGAL NOTICES
RESOURCES
Khoros awards 2022
Copyright 2007 - 2024 - Palo Alto Networks