URL Filter Troubleshooting

[DonJarmon]

Note: "test url-info-host security.microsoft.com" doesn't work but "test url security.microsoft.com" shows both local and cloud results.  Cloud / Local URL DB are the same.

Software Version

10.2.3-h2 security.microsoft.com: Doesn't exist in the URL DB don.jarmon@Spragins-PA-FW1(active)> test url security.microsoft.com security.microsoft.com computer-and-internet-info low-risk (Base db) mlav_flag=0, mica_flags=0 expires in 841 seconds security.microsoft.com computer-and-internet-info low-risk (Cloud db) show url-cloud status PAN-DB URL Filtering License : valid libcurl resolver : threaded Current cloud server : serverlist2.urlcloud.paloaltonetworks.com Cloud connection : connected Cloud mode : public URL database version - device : 20230117.20245 URL database version - cloud : 20230117.20245 ( last update time 2023/01/17 10:16:01 ) URL database status : good URL protocol version - device : pan/2.0.0 URL protocol version - cloud : pan/2.0.0 Protocol compatibility status : compatible test url-info-host security.microsoft.com security.microsoft.com: Doesn't exist in the URL DB test url security.microsoft.com security.microsoft.com computer-and-internet-info low-risk (Base db) mlav_flag=0, mica_flags=0 expires in 841 seconds security.microsoft.com computer-and-internet-info low-risk (Cloud db)

[JayGolf]

Hi @DonJarmon ,

The test url info host command reveals detailed information about a URL cached in the management plane while the test url provides results from the URL database in the management plane. This second command may be all that you need to verify that the URL database has the same information as the cloud.