url filtering update error

[panos]

Hi,

I searched about this but couldn't find anything to solve an issue about upgrade brightcloud databese.

On dashboard version is 0

First installation and we get error.

On the pcap we see

HTTP/1.1 401 Unauthorized

Transfer-Encoding: chunked

Server: Microsoft-HTTPAPI/2.0

Date: Sat, 30 Mar 2013 17:40:54 GMT

Mar 30 19:40:54 Failed to download 'full_bcdb_4.66.bin'

Mar 30 19:40:54 Error: pan_bc_download(pan_bc_url.c:1514): Failed to perform download and update

Mar 30 19:40:54 Error downloading latest URL database

Any help; thanks from now.

[victorallen]

I have the same issue and opened a case.  It sounds like a number of customers are having this. 

Mar 30 20:43:01 Loading BrightCloud URL categories...

Mar 30 20:43:02  ip 64.87.3.54 message RT time 0.137

Mar 30 20:43:02  ip 54.244.232.149 message RT time 0.158

Mar 30 20:43:03  ip 46.51.176.201 message RT time 0.245

Mar 30 20:43:03  ip 54.228.232.119 message RT time 0.237

Mar 30 20:43:03  ip 208.87.136.247 message RT time 0.128

Mar 30 20:43:03 Best IP for service.brightcloud.com is 208.87.136.247

Mar 30 20:43:03 Connected to Brightcloud update server service.brightcloud.com, initiated by 192.168.10.8

Mar 30 20:43:03 Cannot receive data from  'service.brightcloud.com:80' to download BrightCloud URL database

Mar 30 20:43:05 Error downloading latest URL database

[panos]

Apr 01 00:22:11 Cannot receive data from  'service.brightcloud.com:80' to download BrightCloud URL database

did you get this while upgrading or new installation ?

[victorallen]

New install.

[victorallen]

I did just manually seed it, but still same error on upgrade.

[victorallen]

Although I did see this after manual signed install.

Mar 31 22:01:07 Loading BrightCloud URL categories...

Mar 31 22:01:09 Installing uploaded database...

Mar 31 22:02:15 Max. entries: 387 at index 16646

Mar 31 22:02:15 Time taken: 60

Mar 31 22:02:15 Failed to rename from '/opt/pancfg/opt/pan/content/brightcloud/bcdb_new.bloom' to '/opt/pancfg/opt/pan/content/brightcloud/bcdb.bloom'

Mar 31 22:02:15 Initial Brightcloud URL database was downloaded successfully

Mar 31 22:02:24 URL filtering database was upgraded from version 0 to version 4061 by the auto-update agent

[panos]

That is strange.I never saw that.I always get error when try to install after upload both with tftp,scp

[panos]

any solution ?

support also couldn't solve this yet

[panos · Accepted solution]

Packet capture while upgrading :

<?BrightCloud version=bcap/1.1?><bcap><seqnum>6</seqnum><response><status>603</status><statusmsg>License Expired</statusmsg></response></bcap>\r\n

Issue was;  Brightcloud did not give access to our legal license.

[dyang]

Yes, it turns out that a couple of PA-500 device models were unrecognized by the BrightCloud servers.  We've since updated this issue with the BrightCloud license servers, so this should be resolved now.

Thanks,

Doris

[victorallen]

Great.. I just checked and mine are finally updating!  I heard back form the community before tech support.  Gotta love the social web!

[dyang]

To be fair to the Support team, I just sent them an update after I posted here. 

[victorallen]

Thinking of the customer first.. you rock!